Revision as of 12:59, 28 March 2011 by
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Never start with an empty Wiki!
Before additional users are invited to the MyWiki, a structure (navigation, start page and categories) should be created. Since each user is interested in a benefit coming from a wiki, some article should already in the MyWiki before opening it. Here the well-known knowledge-management wisdom counts: “The more benefit, the more effort users are willing to invest”; consequently the reverse conclusion is: no benefit = no willingness to invest effort.
How should the Wiki be used?
To gain the greatest benefits from a wiki, existing inefficient processes should be taken on by the wiki (for instance emails to many recipients, agenda and decisions, shared ToDo-lists etc.). The wiki should not be introduced in addition to existing inefficient processes, since this means more work for the user in the first place.
Inspiration for using wikis for project management
Processes should be transferred to the Wiki little by little
Users need some time to discover the advantages of a wiki. Consequently, one should not organise all processes via the wiki from the first day on, but give the users time to become acquainted with the wiki.
Using the Newsblog as a Newsletter
The newsblog in the MyWiki can be used as a newsletter, since each user receives a notification of new articles in the newsblog via email. Thereby, news can be posted in the newsblog of the wiki and all users are informed automatically.
Patience!
The advantages of a wiki over classic, in particular email based, project- and knowledge management are evident. However, users need time to get acquainted to the wiki and to change old habits. Users need to experience the advantages of the wiki, which can take a while.
